If you order through BPY Healthcare Limited you can be assured of 1st class quality care. Any unused, unopened product may be returned for a full refund or exchange, within 30days from original purchase date as long as you have submitted a return request and received a return authorization. Note due to health, safety and hygiene issues we will not refund any item that has been opened.

When returning an item please do so with the original packaging to insure that the product is not damaged on its return journey.


We will be happy to authorize a return for an exchange on any unopened product. Please note: The customer is responsible for all shipping charges including the cost to ship an exchange.

Shipping Errors

Should we make an error and send you something that you did not order, you of course may return the item. We will rectify the error in a timely manner and reimburse you for any shipping expense you might have incurred. Please contact us to discuss the details prior to returning any item.

Back Orders

If a product ordered is out of stock at the time of shipping, we will automatically backorder it and ship at no additional shipping cost when it becomes available. You will not be charged for any backordered item until it actually ships.

Cancelled Orders

Any order cancelled by the customer prior to processing will be deleted from our system without any charge. Should an order be cancelled by the customer after it has been processed and shipped, the customer will be responsible for returning the parcel at their expense or refusing delivery. BPY Healthcare Limited reserve the right to reclaim any initial postage charges incurred. Orders are refunded within 30 days

Free shipping items that are returned

If an item was ordered under "Free Shipping" and is later returned for a refund, the original shipping charge we incurred and will be deducted from the amount refunded to your credit card. All returns made within the 7 day cooling off period receive a full refund.

All returned items must be sent at the customer’s expense. If we have authorized a return, please ship the item back to us within 30 days of having received the authorization. Please enclose a copy of the original invoice or email confirmation if possible. Give us a short description of the situation on the invoice and be sure that a daytime phone number is included so we can contact you if necessary. Please pack the item in a manner which will ensure it arriving undamaged.